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Whistleblowing system implementation: Unveiling the vital role of socialization

Numerous countries have enacted laws mandating companies and organizations to establish whistleblowing systems, such as the European Union's Whistleblower Protection Directive, the New Anti-Corruption Law, Regulation of the Minister of State-Owned Enterprise No. Per-01/MBU/2011, and OSHA. However, in practice, the execution of these systems often falls short of optimal functionality. Instead,...

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Mystery shopping: Elevating service quality and ethical standards

In the competitive business landscape, ensuring compliance with the standard operating procedures (SOP) and legal requirements is a crucial step towards providing the best customer experience. Unfortunately, it is not uncommon to encounter cases of non-compliance that could tarnish a company's reputation.  To mitigate such risks, companies must enforce strict adherence...

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Mitigating the threats of (the increasingly prevalent) first-party fraud

A recent study published in 2023 showed that the number of first-party fraud cases is increasing. First-party fraud is similar to the more well-known ‘third-party fraud’, but instead of using another person’s identity, it uses a person’s own identity to manipulate financial details such as payslips and bank account balances...

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PBSA’s Asia-Pacific Annual General Meeting: Navigating the future of employment background screening

The Professional Background Screening Association (PBSA) held its Asia Pacific Annual General Meeting (APAC AGM) at Four Points Sheraton, Singapore, from 30 November to 1 December 2023. Integrity Asia, as a member of the PBSA, actively participated in the AGM alongside numerous other attendees. The event featured discussions on various state-of-the-art...

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Whistleblowing systems and the EU Whistleblowing Directive: The 3 Essential Criteria

A whistleblowing system is an effective tool for detecting and uncovering illegal and fraudulent activities. However, the effectiveness of a whistleblowing system is determined by a few key factors that must be met by the company. Communication and raising awareness about, guaranteeing confidentiality, and easy access to the reporting system are...

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Fighting counterfeit medicines in the pharmaceutical industry

The proliferation of counterfeit medicines has become a growing concern, impacting public health and brand integrity in the pharmaceutical industry. Data from the Pharmaceutical Security Institute paints a worrisome picture, indicating a 38% surge in pharmaceutical crime incidents in 2021 compared to the previous year. From endangering consumers to tarnishing the...

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