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Whistleblowing system implementation: Unveiling the vital role of socialization

Numerous countries have enacted laws mandating companies and organizations to establish whistleblowing systems, such as the European Union's Whistleblower Protection Directive, the New Anti-Corruption Law, Regulation of the Minister of State-Owned Enterprise No. Per-01/MBU/2011, and OSHA. However, in practice, the execution of these systems often falls short of optimal functionality. Instead,...

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Mystery shopping: Elevating service quality and ethical standards

In the competitive business landscape, ensuring compliance with the standard operating procedures (SOP) and legal requirements is a crucial step towards providing the best customer experience. Unfortunately, it is not uncommon to encounter cases of non-compliance that could tarnish a company's reputation.  To mitigate such risks, companies must enforce strict adherence...

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